Question 1

Is all of your moulding in stock?

Accepted Answer

We do carry a small assortment of stock moulding that is on the shelf, but all of our moulding profiles are made to order in the size, quantity, and wood species of your choice. Please visit our online catalog for a complete list of made-to-order profiles. Custom profiles are available upon request.

Question 2

What's your lead time for moulding?

Accepted Answer

At Rock Hill Woodworking, we pride ourselves on delivering high-quality moulding products in a timely manner. Our typical lead time runs between 2 to 4 weeks, which includes custom profiles. However, we highly recommend that you check with us at the time of order to verify the lead time for your specific requirements.  Please note that lead times may vary based on the complexity of the order and the volume of the order. We strive to provide accurate and up-to-date information to ensure that our customers have a smooth and hassle-free experience with us.

If you have any further questions regarding our lead time or any other aspect of our services, please do not hesitate to contact us. Our team of experts is always ready to help you with your moulding needs.

Question 3

Can you match my existing moulding profile?

Accepted Answer

Absolutely! At Rock Hill, we pride ourselves on our ability to create custom mouldings to meet your specific needs. If we don't already have a moulding profile that matches what you're looking for, we can custom match yours. All we need is a scaled drawing or a small physical sample to work from. We design and make all of our own custom profiles and knives in-house, which ensures that no details are lost in the process. So whether you're looking for a unique design or need a specific size or shape, we can create the perfect moulding for your project. Contact us today to learn more

Question 4

Do you make your own custom knives in house?

Accepted Answer

Yes! At Rock Hill Woodworking, we take pride in crafting every custom moulding knife in-house. From the initial design stage to the final tooling of the knife, every step is handled by our skilled team of professionals. This ensures that each knife is precisely matched to your specifications and that no detail is overlooked in the process. So whether you need a specific profile to meet historic requirements, or have a unique design in mind, we have the expertise and tools to create the perfect solution for you.

Question 5

What is the lead time for a custom profile?

Accepted Answer

The average lead time for a custom profile is 3 to 4 weeks. At Rock Hill Woodworking, we make all of our own tooling in-house, which allows us to maintain a consistent and quick lead time for our custom profiles. This means that you can expect your custom profile to be designed and manufactured all within 3 to 4 weeks of placing your order with us. If you have any additional questions or concerns about our lead time or custom profile manufacturing process, please don't hesitate to contact us. Our team is always happy to help and provide you with the information you need to make informed decisions about your project.

Question 6

How much does your moulding cost?

Accepted Answer

Moulding is priced per lineal foot and varies depending on the wood species used and size of the moulding. All moulding includes an $80 set up fee which is the cost associated with setting up our moulder.

Question 7

What is a set-up fee?

Accepted Answer

A set-up fee is a flat $80 fee we charge to run each different moulding/profile. Since everything we do is highly customized it requires us to set up our moulder for each profile, hence the set-up cost. This fee is a one-time charge per profile and is not included in the cost of the finished product. We believe in full transparency with our clients, which is why we disclose this fee upfront so that there are no surprises down the line. If you have any questions about our set-up fee or any other aspect of our woodworking services, please don't hesitate to contact us. We're always happy to help

Question 8

Do I need to pay for a new custom knife if I want to re-order a specific moulding profile?

Accepted Answer

No, you do not. When Rock Hill Woodworking makes a custom profile, we make a Forever Knife. We store the knife and tooling in our system forever. This means that if you ever need more of your custom moulding, we won't have to start from scratch or recharge a custom knife fee. Simply let us know what you need, and we'll use the Forever Knife to create an accurate and consistent reproduction of your original moulding profile. This ensures that your re-order will be just as high-quality and precise as the original order.

Question 9

How much does it charge to make a custom profile/knife.

Accepted Answer

The cost for custom tooling starts at $120 and is based on the profile complexity and size. This is a one-time cost, you only pay to make the knife and not each time you order more moulding. This means that once you pay for the custom profile, you can continue to order moulding using that profile without having to pay the custom tooling cost again. Please contact us for a quote or to discuss your specific needs.

Question 10

What makes the Rock Hill Forever Knife different from other knives?

Accepted Answer

The Rock Hill Forever Knife is designed to last a lifetime. We use high-quality materials and expert craftsmanship to create a knife that will stand the test of time. But what really sets the Rock Hill Forever Knife apart is our commitment to keeping your custom knife on file forever. This means that if you ever need more of your custom moulding, we won't have to start from scratch or recharge a custom knife fee. That knife is forever

Question 11

Do you offer delivery?

Accepted Answer

No, we do not offer in-house delivery services. However, upon request, we can coordinate delivery through a 3rd party delivery service. Local delivery rates start at $175. Please contact us for more information about delivery options.

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